IQPC, a well-known organisation specialised in conducting worldwide conferences, seminars and learning programs, held its 5th Annual Customer Experience Management Summit in Telecoms for the Middle East region, in Dubai – UAE. Qualitynet was awarded with the ‘Best Digital Experience’ award for the entire Middle East region, for its competitiveness in successfully engaging customers and managing high service levels across Social Media and Web Channels.
IQPC’s judging panel, consisting of high profile professionals and industry veterans, selected Qualitynet from among many established brands competing for the same title. Qualitynet’s digital experience report submitted for consideration towards the competition was well appreciated by the judges, who congratulated Qualitynet on the innovative manner of engaging fans and customers through digital platforms, helping them experience higher service levels and giving back to the community through its various online initiatives.
The judge’s panel set a very high benchmark for the competition, which lead to a shortlist of well established brands that are setting trends in Innovation and creative Digital Experiences both regionally and internationally. Qualitynet expressed its pride in being recognised for its Innovative Digital and Web practises, especially at a regional level, adding the achievement to those it has amassed since being established in 1998.
Ali E. AlEsmail, GM – Customer Services & Information Systems at Qualitynet was happy to receive the award. He stated that the award certifies Qualitynet’s relentless commitment and passion to provide the highest Service Levels to its clients and fans. The award assures the continuous innovation and development of services, to creatively use digital and web platforms in elevating the overall experience of customers with Qualitynet.
“Qualitynet is Kuwait’s No. 1 provider of Internet, Data Communication & ICT solutions, with world class and innovative services backed by state-of-the-art technology capabilities” said Ali. He added that Qualitynet is working to expand both locally and regionally, by relying on its world-wide expertise in providing unique solutions and thereby growing its market share in both the residential and corporate segments. “We are very proud of the honour bestowed upon us by the esteemed panel of judges; this is truly a moment of triumph for Qualitynet to stand high above global giants through constant innovation and enhanced customer experiences” said Ali.
This is the second time Qualitynet has participated in the Customer Experience Management Summit. Now in its fifth year, the event saw participation from brands such as Batelco, Etisalat, Huawei, Ooredoo, Viva & Vodafone among others.