FAQ’s

When your device keeps connecting and disconnecting to your Wi-Fi network, it could be due to several possible reasons. Below are the most common ways to try and fix the issue.

  1. Please make sure the computer or Mobile-iPod…etc.is within the covering range.
  2. Please check from another WIFI device (PC-Mobile-iPod…etc.).
  3. If you don’t have an access point then try to change the channel number in the router and choose (1 – 6 or 11). Link change channel in router
  4. If you don’t have an access point try to reset the router and reconfigure it and change the network name, Open this link to know the configuration of your router( routers page )
  5. If it is still the same problem please call 1804444.

When attempting to set up or make network connections on a computer, you may encounter a Limited Or No Connectivity error message similar to the following: Limited or no connectivity: The connection has limited or no connectivity. You might be unable to access the Internet or some network resources. This message can result from any of several different technical glitches or configuration problems. Follow these steps to resolve the issue.

  1. Try to restart the router and computer or Mobile-iPod…etc
  2. Please make sure you typed the correct WEP key.
  3. Please try to remove the old Wi-Fi network and reconnect again.
  4. Please make sure that there is no Static IP in internet protocol setting.
  5. If you don’t have an access point try to reset the router and reconfigure the router and change the network name with the WEP key, Open this link to know the configuration to your router: ( routers page )
  6. If it is still the same problem please call 1804444.

When your device fails to connect to your Wi-Fi network, it could be due to several possible reasons. Below are the most common ways to try and fix the issue.

  1. Restart the router and computer or Mobile-iPod…etc
  2. Please confirm that the Wireless option is Enabled on the router (wireless light is green on the router).
  3. Please confirm the Wi-Fi button is enabled on the PC-Mobile-iPod…etc.
  4. Please confirm the wireless network connection is enabled in the computer
  5. Please confirm the device is within the wireless covering range.
  6. Please try to remove the old Wi-Fi network from Pc-Mobil-iPod…etc. and reconnect again.
  7. Please try from another WIFI device (PC-Mobile-iPod…etc.)
  8. If you don’t have access point try to reset the router and reconfigure the router, Open this link to know the configuration to your router: (routers page change network name)
  9. If it is still the same problem please call 1804444.

When your device is not detecting your Wi-Fi network, it could be due to several possible reasons. Below are the most common ways to try and fix the issue.

  1. Try to restart the router and computer or Mobile-iPod…etc.
  2. Please confirm Wireless option is Enable in the router(wireless light is on in the router)
  3. Please confirm the Wi-Fi button (Enable) on PC-Mobile-iPod…etc.
  4. Please confirm the wireless network connection is enabled in the computer
  5. Please confirm the device on wireless covered range
  6. Please check from another WIFI device (PC-Mobile-iPod…etc.)
  7. If it is still the same problem please call 1804444.

When your device is connected to your router and it is picking up an IP address but you get “page cannot be displayed" error message when trying to view websites, Follow these steps to resolve the issue.

  1. Please confirm the (PC-Mobile-iPod…etc)is connected to the router’s network.
  2. Please try to restart the router and PC-Mobile-iPod…etc.
  3. Please try to check from another-Mobile-iPod…etc.if available.
  4. Please check the network cable.
  5. Please make sure that you are not using a Proxy or VPN.
  6. Please make sure that there is no Static IP in internet protocol setting. (link page )
  7. Please make sure you don’t have an internal Network.
  8. If you don’t have any access points try to reset the router and reconfigure it again.(routers page link)
  9. Try to test from another router if available
  10. If it is still the same problem please call 1804444.

Computer and browser slowness are not always malware related. Poor performance and other problems can be the result of disk fragmentation, disk errors, corrupt system files, unnecessary services running, too many browser Add-ons/toolbars, failure to clear browser cache, not enough RAM, dirty hardware components, etc. Incompatible browser extensions and add-ons can impact system performance and cause compatibility issues such as application hangs (freezing). As you use your system it becomes filled with more files/programs and has a natural tendency to slow down and behave oddly so cleaning and regular maintenance is essential. Listed below are a few things you can do to improve browsing performance.

  1. Please restart the router.
  2. Please try to check from pc if available
  3. Please make sure that only one PC or device is connected to test the speed.
  4. Please switch off the Wi-Fi and connect a cable directly from the outer to the Pc and test the speed using this link: http://speedtest.qualitynet.net/
  5. Please make sure that you are not using a Proxy or VPN.
  6. Please try to test from another router if available.
  7. Please make sure you don’t have an internal Network.
  8. If you don’t have an access points try to reset the router and reconfigure it again (routers page link)
  9. If it is still the same problem please call 1804444.
Note: Firewall, Antivirus software and number of devices connected on the network may cause slowness in browsing.

If your landline's not working, then you need to diagnose the problem. You have to understand whether one or more phones isn't working, and search through any device connected to your phone line, from the answering machine to the fax, to see where the problem really lies. See the Steps below to get started.

  1. You must to check with ministry of communication.

If you are experiencing issues with the Internet on your computer, where your fiber connection is connecting and disconnecting again and again, it could be due to several possible reasons. Below are some of the most common ways to try and fix the issue.

  1. Please confirm if the fiber box Light is green and steady, if it is giving a yellow or red light, contact the telephone network department.
  2. Please Re-plug the Cable between the router and the fiber box.
  3. Please turn off the router and the Fiber box for 10 to 15 minutes and then turn it back on.
  4. Please make a direct PPPOE connection (direct cable from the fiber box to the computer), Open this link to know the steps: (Broadband PPOE page for all systems).
  5. If it is still the same problem please call 1804444.

If you are experiencing issues with the Internet, where your fiber connection is connected from the router to your computer but no internet connectivity, it could be due to several possible reasons. Below are some of the most common ways to try and fix the issue.

  1. Please confirm if the fiber box Light is green and steady, if it is giving a yellow or red light, contact the telephone network department.
  2. Please Re-plug the Cable between the router and the fiber box.
  3. Please turn off the router and the Fiber box for 10 to 15 minutes and then turn it back on.
  4. Please make a direct PPPOE connection (direct cable from the fiber box to the computer), Open this link to know the steps: (Broadband PPOE page for all systems).
  5. If it is still the same problem please call 1804444.

The light on the modem (may also be labeled “SYNC/PPPOE”, “DSL”, “WAN” or “Ready”) should be lit solid, not blinking. This light will flash when the modem is trying to connect to your DSL service. It should take about 30 seconds for your DSL modem to connect and display a solid light. If the DSL Sync light continues to flash, try the following:

  1. Please check if there is a noisy or no dial tone on the line from the wire connected to the router.
  2. Please Un-plug and Re-plug the telephone wire from both sides (wall socket - router-filter).
  3. Please Remove the filter and telephone device from the wall socket and connect the wire directly from the socket to the router.
  4. Please change the telephone wire from the socket to the router.
  5. Please try to connect the router to another wall socket if available.
  6.  Please restart the router and check if it is working fine or not.
  7. If it is still the same problem please call 1804444.

If you are experiencing issues with the Internet on your computer, where it is connecting and disconnecting again and again, it could be due to several possible reasons. Below are some of the most common ways to try and fix the issue.

  1. Please check if there is a noisy or no dial tone on the line from the wire connected to the router.
  2. Please Un-plug and Re-plug the telephone wire from both sides (wall socket - router - filter).
  3. Please Remove the filter and telephone device from the wall socket and connect the wire directly from the socket to the router.
  4. Please change the telephone wire from the socket to the router.
  5. Please try to connect the router to another wall socket if available.
  6. Please restart the router and check if it is working fine or not.
  7. If it is still the same problem please call 1804444.

If your landline's not working, then you need to diagnose the problem. You have to understand whether one or more phones isn't working, and search through any device connected to your phone line, from the answering machine to the fax, to see where the problem really lies. See the Steps below to get started.

  1. Please make the line direct from the wall socket to the Phone (No Filters or Modems should be connected).
  2. Please check from another Phone device if available.
  3. Please replace the telephone wire and check from another wall socket.
  4. Please confirm if there is a problem from the ministry of communication (Un paid phone bill – Technical fault inside the exchange or your area of residence).
  5. If it is still the same problem please call 1804444.

Computer and browser slowness are not always malware related.Poor performance and other problems can be the result of disk fragmentation, disk errors, corrupt system files, unnecessary services running, too many browser Add-ons/toolbars, failure to clear browser cache, not enough RAM, dirty hardware components, etc. Incompatible browser extensions and add-ons can impact system performance and cause compatibility issues such as application hangs (freezing). As you use your system it becomes filled with more files/programs and has a natural tendency to slow down and behave oddly so cleaning and regular maintenance is essential. Listed below are a few things you can do to improve browsing performance.

  1. Please restart the router.
  2. Please try to check from pc if available
  3. Please make sure that only one PC or device is connected to test the speed.
  4. Please switch off the Wi-Fi and connect a cable directly from the outer to the Pc and test the speed using this link: http://speedtest.qualitynet.net/
  5. Please make sure that you are not using a Proxy or VPN.
  6. Please try to test from another router if available.
  7. Please make sure you don’t have an internal Network.
  8. If you don’t have an access points try to reset the router and reconfigure it again (routers page link)
  9. If it is still the same problem please call 1804444.
Note: Firewall, Antivirus software and number of devices connected on the network may cause slowness in browsing.

When your device is connected to your router and it is picking up an IP address but you get “page cannot be displayed" error message when trying to view websites, Follow these steps to resolve the issue.

  1. Please confirm the (PC-Mobile-iPod…etc) is connected to the router’s network.
  2. Please try to restart the router and PC-Mobile-iPod…etc.
  3. Please try to check from another-Mobile-iPod…etc.if available.
  4. Please check the network cable.
  5. Please make sure that you are not using a Proxy or VPN.
  6. Please make sure that there is no Static IP in internet protocol setting. (link page )
  7. Please make sure you don’t have an internal Network.
  8. If you don’t have any access points try to reset the router and reconfigure it again.(routers page link)
  9. Try to test from another router if available
  10. If it is still the same problem please call 1804444.

When your device is not detecting your Wi-Fi network, it could be due to several possible reasons. Below are the most common ways to try and fix the issue.

  1. Try to restart the router and computer or Mobile-iPod…etc.
  2. Please confirm Wireless option is Enable in the router(wireless light is on in the router)
  3. Please confirm the Wi-Fi button (Enable) on PC-Mobile-iPod…etc.
  4. Please confirm the wireless network connection is enabled in the computer
  5. Please confirm the device on wireless covered range
  6. Please check from another WIFI device (PC-Mobile-iPod…etc.)
  7. If it is still the same problem please call 1804444.

When your device fails to connect to your Wi-Fi network, it could be due to several possible reasons. Below are the most common ways to try and fix the issue.

  1. Restart the router and computer or Mobile-iPod…etc
  2. Please confirm that the Wireless option is Enabled on the router (wireless light is green on the router).
  3. Please confirm the Wi-Fi button is enabled on the PC-Mobile-iPod…etc.
  4. Please confirm the wireless network connection is enabled in the computer
  5. Please confirm the device is within the wireless covering range.
  6. Please try to remove the old Wi-Fi network from Pc-Mobil-iPod…etc. and reconnect again.
  7. Please try from another WIFI device (PC-Mobile-iPod…etc.)
  8. If you don’t have access point try to reset the router and reconfigure the router, Open this link to know the configuration to your router: (routers page change network name)
  9. If it is still the same problem please call 1804444.

When attempting to set up or make network connections on a computer, you may encounter a Limited Or No Connectivity error message similar to the following: Limited or no connectivity: The connection has limited or no connectivity. You might be unable to access the Internet or some network resources. This message can result from any of several different technical glitches or configuration problems. Follow these steps to resolve the issue.

  1. Try to restart the router and computer or Mobile-iPod…etc
  2. Please make sure you typed the correct WEP key.
  3. Please try to remove the old Wi-Fi network and reconnect again.
  4. Please make sure that there is no Static IP in internet protocol setting.
  5. If you don’t have an access point try to reset the router and reconfigure the router and change the network name with the WEP key, Open this link to know the configuration to your router: ( routers page )
  6. If it is still the same problem please call 1804444.

When your device keeps connecting and disconnecting to your Wi-Fi network, it could be due to several possible reasons. Below are the most common ways to try and fix the issue.

  1. Please make sure the computer or Mobile-iPod…etc.is within the covering range.
  2. Please check from another WIFI device (PC-Mobile-iPod…etc.).
  3. If you don’t have an access point then try to change the channel number in the router and choose (1 – 6 or 11). Link change channel in router
  4. If you don’t have an access point try to reset the router and reconfigure it and change the network name, Open this link to k now the configuration of your router( routers page )
  5. If it is still the same problem please call 1804444.

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