A one-stop guide to all your residential internet needs from Qualitynet

Introduction

The internet has been amongst us for a long time now. Everybody uses the internet. Be it for communication, education, fun, music or any other reason, the internet holds an important position in our daily activities.

Although we use the internet very extensively, not many truly know how to make good use of the internet. We tend to take things as they come, and hardly attempt to make our internet experience more enriched.

This booklet from Qualitynet aims at doing just that, at an introductory level. A glance through its contents would give you an idea on what this book has to say and how it would help you.

With a majority of the country's internet population using Qualitynet's services, we take a moment to help you understand how you can use Qualitynet's offerings to your benefits, and improve your internet experience.

The Internet The story so far

The Internet or simply the Net (and often synonymous with World Wide Web), is the publicly accessible worldwide system of interconnected computer networks that send and receive data. It is made up of thousands of smaller commercial, academic, domestic and government networks. It carries various information and services, such as electronic mail, online chat, interlinked web pages and other documents of the World Wide Web.

The internet may sound like an idea that came into existence not many years ago. But the truth is, when the world started to get online in the mid 1990s, the Net had been almost 40 years in the making.

Where it all began

The Internet, then known as ARPANET, was brought online in 1969. It initially connected four major computers at universities in southwestern US. In a little more than a year's time, the number of computers grew, and hasn't stopped since.

Computer experts, engineers, scientists and librarians used the earlier Internet. There was nothing friendly about it. There were no home or office personal computers in those days and anyone who used it, whether a computer professional or scientist, had to learn to use a very complex system.

Since the many governments back then funded the Internet, it was originally limited to research, education and government uses. Commercial uses were prohibited, unless they directly served the goals of research and education. This policy continued until the early 90's, when independent commercial networks began to grow. Microsoft's full-scale entry into the browser, server and Internet Service Provider market completed the major shift over to a commercially based Internet.

In under a decade, we have seen the Internet and World Wide Web begin to revolutionize the way people interact, learn and communicate. With email, video chatting, music downloads and gaming, the internet has transformed itself from a specialized application to an integral part of our daily lives.

In 1995, the internet had 16 million users. Today, that figure stands just over 500 million.

Qualitynet - Kuwait's favourite Internet Service Provider

If you are a resident or just spent a short while in Kuwait, and have accessed the internet at some point or the other, you are bound to have heard of Qualitynet. Having commenced operations in 1998, the company is the country's leading Internet and Data services provider. With a large number of offerings for the residential and business market, the company has always been at the forefront of making data communication easier to access, afford and utilize.

Today, the company has operations in a number of segments, including the corporate sector with Data, Internet and Advanced Information Technology services. These operational sectors give Qualitynet a better perspective in making its residential offerings at par with global standards.

The company has always been successful in fueling the nation's needs with innovative and affordable offerings. It has many 'firsts' to its credit and constantly introduces new services at a steady pace.

The company continues to cater to the nations needs and will always be synonymous with the Internet among residential users, in Kuwait.

With over half of the country's internet users being Qualitynet customers, the company is truly the leader in Internet and Data services.

DSL - The standard in quality internet connectivity

DSL is a technology that transforms your telephone line into a multiple usage carrier, allowing both the internet and the telephone to work at the same time. The technology introduces a completely new and enhanced experience to the internet.

DSL has come a long way from the basic service it was when first introduced. Today, it not only brings you quality high-speed internet at extremely affordable rates, but is also technologically advanced, incorporating the best that the service has to offer worldwide.

Qualitynet's DSL users acknowledge the fact that their experience of the internet was enriched greatly thanks to the service. The company's service offers an ideal medium for quality communication through email, voice and video chatting/ conferencing. The high bandwidth allows fast and easy transfer of large files such as music, movies and other heavy applications. This also facilitates a very advanced gaming environment, where you can log in and play online at amazing audio-visual clarity. Research and other general searches have found new ground on the Internet. Search engines provide information for any topic, be it School, University or even Business related subjects, with great ease and speed. Considering how the phone and internet can be used simultaneously without interrupting each other, the internet opens up for non-restricted hours of surfing, communication and entertainment.

You may wonder, why many internet users are with Qualitynet DSL services. It's very simple actually. The importance that the company lays on quality and service is extremely high. Qualitynet had the privilege of introducing this technology into the country and was the first to offer DSL internet connectivity. Keeping with it's quality and service commitments, it laid a state-of-the-art platform that spread across the nation, providing customers with advanced and world class DSL technology. And to ensure it's customers get the full benefit of this technology through maximum efficiency, Qualitynet made sure that its international backbone is fully redundant. The company is among the biggest internet bandwidth investors in the region, ensuring customers experience maximum bandwidth at even peak traffic hours.

To ensure that users experience a fault-free service, Qualitynet established and manages one of the most advanced helpdesks in the region, providing technical and general assistance whenever required, 24 hours a day, 7 days a week.

With the most advanced technology available in the country, it will only be a short time before every internet user realizes the superior technology that supports Qualitynet's DSL. With Qualitynet, the quality is what makes all the difference.

Qualitynet offers DSL at speeds ranging from 64 Kbps to 2 Mbps, with a Dial-Up connection that comes free and the option of a wireless modem.

@Home - A packaged solution for your Internet needs

When Residential DSL started to show increased favour among Internet users in the country, Qualitynet went all out and improved the offering by introducing many options in the pricing and speeds. This made the service easily affordable for anyone who wanted to experience quality Internet. However, as the usage of DSL Internet grew, there arouse a new need in the Internet market - the need to provide improved convenience.

To cater to this need, the company introduced '@Home', a packaged solution for the ultimate home Internet experience. The service consists of a high-speed DSL connection, a State-of-the-Art Laptop and a high-end wireless modem. The equipment is from highly reputed brands, and is tuned to deliver our service at the highest of quality and performance levels. The solution converts your home into a wireless zone, where you would be free from any connecting wires.

Qualitynet's '@Home' is more about the freedom and convenience it delivers. The freedom from wires, from the need to run around looking for the right equipment and from the concern on quality service. Convenience of customizing your service options, between DSL speeds, Laptop brands and Payment options. For a non-internet user, subscribing to the service converts him into a customer of the best service in the market. And for existing Internet users, this offers a very flexible platform to upgrade.

The service charges can be paid monthly through installments, which are very low and affordable. And to top it all, the laptop and wireless modem is yours to own, once your installments are cleared.

With rising needs for convenience, Qualitynet's @Home service is what you need for Internet in your home. A complete package for your home Internet needs - that's what @Home is about.

With a number of service providers in the country, Qualitynet is the only provider of a complete Internet package for home users, consisting of high speed DSL, a State-of-the-art Laptop and a Wireless Modem with flexible payment options.

Prepaid Internet Cards

Qualitynet's Prepaid Internet cards have been a long time favourite among users of high quality Dial-Up Internet connectivity. The cards are available in a number of denominations and are made available extensively, from big supermarkets to your local road -side store. Online purchase has also improved convenience, making the service available at exclusive discounts.

The company has a very advanced network in place, which is constantly monitored and upgraded. It also has a State-of-the-Art Help Desk, with bi-lingual personnel equipped to attend to and satisfy any technical or general query. With the technological edge that Qualitynet has always enjoyed, the company ensured there was an abundance of bandwidth along with a large number of access ports, exclusively dedicated to prepaid users. This lead to faster connectivity and no busy signals. Another advantage with Qualitynet's Prepaid service is the advanced application called Dial-Up Plus. With this application, Prepaid users experience the Internet 5 times faster than any other provider's service. Backed by amazing promotional offers and seasonal discounts, Qualitynet's service has now become the most suitable option for prepaid card users.

Qualitynet went a step further ahead, when it introduced the concept of Prepaid DSL. The service allows using Prepaid cards over a DSL connection, combining the best of both prepaid cards and DSL connectivity. While the service delivers speeds and stability seen in DSL, the user would still be using the flexible and cost effective Prepaid cards.

The company's Pre-Paid Internet is one that will always be a favourite among Internet users in the country. With Qualitynet's Prepaid DSL now in action, Prepaid Internet will no longer be the same.

Qualitynet cards come in various denominations, with browsing speeds 5 times faster than those of any other service provider and with stable connectivity & no busy tones. It also serves as an economical option to access Qualitynet's DSL service.

QStore - The 24 x 7 shopping experience

An increase in the number of services, timely discounts and special offers from Qualitynet brought about a sharp rise in the number of Internet users within the country. To add value to the existing offerings and to enhance customer convenience levels, the company established an online ecommerce facility, called QStore.

QStore is an innovative service from Qualitynet, which allows you to buy or renew subscriptions for it's various services. The process is very simple and does not require prior knowledge of online shopping. All you would need to use QStore, is a credit/ debit card and a telephone connection. You wouldn't even need a Qualitynet connection to access and use QStore.

The service is available online round the clock - everyday, all year through. In addition, you can avail of special discounts on making purchases or upgrading through QStore. These discounts are exclusive to QStore customers and are not available at any other medium of buying these services.

Through this service, you can shop for Qualitynet services without having to leave the comfort of your Home, Office, Hotspot or any other location from where you access the Internet. Qualitynet continues to offer services at the highest levels of convenience, through its various facilities.

QStore lets you avail Qualitynet services 24 x 7, every day of the year at discounted prices and from within the comfort of your offices or homes. Save time, effort and money with QStore.

Just ASK - Interactive touch screen kiosks

The company continually looks for every possible way to offer convenience for it's thousands of customers. It is in this light, that Qualitynet introduced Just ASK (Automatic Self-service Kiosks)

A one-of-its-kind offering in Kuwait, Just ASK is an automated kiosk, which lets you buy services through interacting with this self-service unit. A little taller than the ATM or vending machines you are familiar with, the Just ASK kiosk houses a number of services, from multiple vendors. Among the many features available in this Kiosk, you can buy services, download content from the Internet or even check the status of your mobile phone bill. Additionally, you can even make payments to clear bills and buy phone cards.

The Just ASK kiosks can be found at many popular places around Kuwait, in many of your favourite shopping areas. These kiosks are operational round the clock - 24 hours, every day of the year. Incorporating the best of the Internet and Information Technology, the service is extremely advanced and is a major step towards automating the traditional retailing concept.

Qualitynet aims at making the best of global Internet, Data and Information Technology resources available here in the country. The Just ASK service gives a new meaning to the term 'convenience in shopping'.

This is only indicative of the many initiatives that Qualitynet will introduce in the country and the region, to elevate the levels of convenience, to improve the standards of communication and to make communication accessible by everyone.

Just ASK is the new definition to convenient one-stop shopping for a wide range of services and bill payment, payable through Cash and Credit / Debit cards.

The power in your hands The secret to the quality

A large and strong network of facilities support Qualitynet's services. These facilities ensure your service runs fault-free, to deliver excellent performance and unparalleled levels of quality.

Our Help Desk is an advanced facility, equipped to help you in accessing our services seemlessly. It comprises of multi-lingual agents trained and experienced in handling any general or technical problem, relating to your Internet service. You can reach us 24x7, any day of the week at 804444.

Our Network Management Centre is a State-of-the-Art facility, which constantly monitors the network, ensuring it performs faultlessly.
Our Support Centre functions round-the-clock, everyday of the year, to serve you in all your technical or general queries.

Our online shopping point QStore ensures you avail our services online at any time of the day and at special prices. Visit us at www.myqstore.com

Our Home Delivery Team makes it so easy for you, that our services are only a phone call away.

Together with our expertise in serving the nation with the finest in technology, Qualitynet will continue to be the leading provider of services in Internet and Data Communication solutions for both the Residential and Business segments, for years to come.

Qualitynet
Al-Khaleejia Complex, Al-Sharq, Al-Mutanabi Street, P.O.Box: 32 Dasman,
15451 Kuwait. Tel.: (965) 808888 Fax: (965) 2438585

www.qualitynet.net
Customer Care: 804444: