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 ADSL General FAQs
- What is an ADSL?
ADSL stands for Asymmetric Digital Subscriber Line. It is a new communications (modem) technology that transforms ordinary phone lines into high-speed digital lines for ultra-fast Internet access. ADSL also enables access for telecommuters, as well as exciting new interactive multimedia applications such as multiplayer gaming, video on demand, video catalogs and other high bit rate applications. ADSL being asymmetric, the download and upload speeds are different. The download speed is higher than the upload as is required for almost all applications.Close - How does ADSL work?
ADSL works on frequency differentiation, the frequency used by voice is different from that used by data, which is why you can use the phone and the Internet at the same time. Close - How fast is ADSL?
Very fast! ADSL provides high-speed Internet access for extremely fast downloads. ADSL also ensures data rates required for different applications, such Internet access, video and data transfer. In ADSL, the downstream speed (from the ISP to the user) is higher than the upstream speed, since when using the Internet or other information services there is always more data coming towards the user than there is going up from the user. Close - What applications are supported to run over DSL?
ADSL enables interactive video and high-speed Internet access. The strength of ADSL compared to other high-speed transmission alternatives lies in the number of existing telephone line. ADSL Internet Services are a perfect solution for residences, small office/home office (SOHO), and telecommuters wanting higher bandwidth access. ADSL provides a high- speed connection to the Internet and has unlimited opportunities for "information on demand" while facilitating streaming applications that can be used for business, education, and entertainment. Close - Can I still use my telephone line if I have ADSL?
Yes! ADSL modems use digital coding techniques to squeeze up to 99% or more capacity out of a phone line without interfering with your regular phone services. That means you could be simultaneously talking on the phone or sending a fax - while surfing the World Wide Web. The two services (voice and data) operate independently of each other even though they are using the same telephone line. Close - What are the key benefits of ADSL for end users?
Speed - ADSL provides high-speed digital access.
Always On - With ADSL, a user is always connected. There is no dial-up required and at any point of time a user can jump onto the Internet. That means no more logging on and off, no more busy signals, and no more waiting for the connection to happen-it`s always there.
Surf & Talk - You can enjoy the benefit of using the phone at the same time the your Internet connection is on.
Ease of use - ADSL makes it possible to convert existing telephone lines into high speed carriers, allowing for ultra fast connection speeds and only the installation of the ADSL modem is required. Once the installation is complete, a user simply clicks on the browser and the Internet is connected.
Reliable - ADSL utilizes the existing telephone network, which is highly reliable and is a proven means of communication.
Flexible - It does not affect the normal telephone, so you can make and receive telephone calls or faxes while online. Close - What are typical speeds offered?
For residential customers we currently offer speeds ranging from 64 Kbps onwards. Close - Can I use my ADSL connection for other services in addition to browsing the net?
Sure! ADSL enables various types of services such as Video on Demand, Interactive Online Games, Audio/ Video Streaming and other high-speed services. Close - What equipment do I need for ADSL?
All you need is a computer with a Universal Serial Bus (USB) port. (Most new computers have this as a standard feature). We will supply you with an ADSL modem along with a setup CD, which is very convenient to use. If you wish to use other DSL modems on our network, make sure that the DSL modem you buy is Alcatel chipset based. Close - Which operating systems are supported to use DSL?
Compatible operating systems are:
- Windows 98 SE/ ME/ 2000 and XP
- MAC
- Linux
Close - How does ADSL compare with competing technologies?
ADSL provides you with an always on, high-speed, secure connection to the Internet. With ADSL you do not share your bandwidth from the ISP with other users. In contrast, competing technologies share bandwidth on the same cable: your performance with these other technologies can vary greatly, depending on the number of users connected. Close - How secure is data transmitted via ADSL?
In this age of electronic commerce, security is becoming a prominent concern amongst Internet users.
With ADSL technology, using your computer is extremely secure. Your ADSL service is dedicated to your telephone line and none of your private information will pass by any other user`s PC on the network, like other high- speed service offerings.
With more and more transactions involving credit cards on the Internet, ADSL offers security for both the customer and the business user.
However, for additional security, using updated Anti-Virus and firewall applications will protect you more. Close - Will everyone be able to take advantage of ADSL?
There are a number of factors that will affect whether or not an individual can have ADSL:
- Your local exchange needs to have been provisioned for ADSL.
- You should be located a certain distance from the local exchange because ADSL is distance dependent. This distance is typically around 4.5km to 5.0 KM (the copper line from exchange to your location).
- After the service has been ordered, our technicians will carry out a survey on the PSTN line, to ensure that ADSL can actually be delivered over your phone line.
Close - Is ADSL available in my area?
Please check the DSL coverage map or call us on 804 444 to check the availability in your area. Close - Can I use ADSL service from two different ISPs simultaneously?
No. While you are signed up with another ISP, Qualitynet is unable to provide any of our ADSL services. In order to transfer your service you first need to cancel your account with your existing provider and then place an order with us. Close - How much will ADSL cost?
| Residential DSL Services Tariffs |
| Speed |
1 Month |
3 Months |
6 Months |
12 Months |
| Tariff in KDs |
| 64 Kbps |
13 |
36 |
66 |
72 |
| 128 Kbps |
17 |
47 |
86 |
128 |
| 256 Kbps |
22 |
61 |
111 |
159 |
| 512 Kbps |
34 |
94 |
171 |
250 |
| 1024 Kbps |
58 |
160 |
292 |
460 |
| 1536 Kbps |
90 |
248 |
454 |
700 |
Close - What are the requirements to apply for the service?
For individual/ residential customers, following documents are required:
- Completely filled and signed Application Form, with all relevant details
- Copy of applicant's Civil ID
- Letter of Consent signed by the phone number owner under MoC records, on which the service has to be installed, with a copy of his/ her Civil ID in case the phone number is not on applicant`s name
- No Objection Certificate from Ministry of Communications (specimen of the letter is below).
Close
ADSL Troubleshooting FAQs
- How does the Alcatel SpeedTouch USB modem work?
The Alcatel SpeedTouch 330 USB DSL modem is a Plug & Play, bus-powered ADSL modem targeted to residential PC users. It is created primarily for a single PC environment and is the easiest device to get connected to the Internet via ADSL through Universal Serial Bus (USB) interface.
Some of the main features of new Alcatel SpeedTouch 330-USB ADSL modem are:
- High-speed Internet access and regular phone service on the same line
- Up to 8 Mbps downstream, 832 kbps upstream
- Supports Windows 98, 98 SE, 2000, ME, XP and Mac OS 8.6, 9.0, X and Linux
- Connects to USB-port on desktop or notebook computer
- USB-port powered (no need for AC adapter)
- Plug-and-play
- Easy set-up wizard
- Software upgradeable
- ADSL standards compliant (ANSI T 1.413 Issue 2, G.dmt, G.lite)
- Supports PPPoA, PPPoE, RFC 1483 Bridged and Routed
For further information, please visit http://www.speedtouchdsl.com
The modem connects to the phone line through standard RJ-11 connector. There are two LEDs on the modem to indicate the status of the ADSL and the USB connections. The combination of LED lights could help you in determining the type of problem you are having.
Close - What if USB light is on (stable Green) and ADSL light is blinking (flashing Green)?
This indicates you have problem with your telephone line. Please try the following:
- Make sure you do not have a PABX or any Telephone Switch connected to the ADSL Telephone line (the ADSL will not work if the Telephone line is not connected directly to the USB modem)
- If you have a PABX on the ADSL line you have to split the line in to two ends; first end should be connected directly the ADSL modem and second end should be connected to the PABX through an ADSL Filter as shown in the figure below:
- Disconnect any Telephone device, Fax or PC modem that is on the same ADSL Telephone number and only connect the line directly to the ADSL modem. Check if the ADSL light on the modem goes to steady "Green"
- If you are using filter, do not connect the filter to the USB modem, you should connect the filter only to Telephone devices such as Phone, Fax or Fax Modem card
- If you are using splitter, connect the Telephone line to the "LINE", and "DATA" to the USB modem, and "VOICE" to the phone device
- Test whether the telephone line is working or not by connect the normal phone device to the ADSL line
- If possible, change the telephone cable from the socket to the USB modem and test again
- Remove the USB modem from the PC and restart it again.
- Install the USB modem software, and reconnect the USB modem again. Check if the ADSL light is still blinking
- Un-install the Modem driver software and re-install it. Please make sure that you remove the software from the registry by going to "Add/ Remove Programs" within the "Control Panel"
- Try to replace the modem and check if the ADSL light is "ON" and turns stable
If ADSL light is still blinking please call Qualitynet Helpdesk on 804 444. Close - What if USB light is on and ADSL light is off or only USB light blinking Red?
This indicates that you have problem with the USB port or ADSL Modem. In order to diagnose the problem, please try the following:
- If the USB LED is steady Green and the ADSL LED is not steady green (blinking), try to change the USB port on the PC to another one, currently, most of the PCs have more than on USB ports. Check if the ADSL light goes to steady Green
- Make sure that USB port is not being disabled. You have to check the BIOS configuration on the PC. You may need to get your PC hardware manual or contact your vendor in order to check the BOIS configuration
- Remove the USB modem software and install it again
- Make sure that USB port configuration does not conflict with any other devices
- If USB LED light is still blinking, then you have a problem with PC`s USB port. Please note that few PC brands have low power USB ports, e.g. iMAC Power Book Close - What if USB light is on (stable Green), ADSL is on (stable Green), and browsing is ok but there is no dial tone or there is a very high noise in line?
Please check if the filter/ splitter is installed on each Telephone device such as Fax, PC Fax Machine, PABX, or Voice answering machine
- If you are using filter, please ensure that it is connected directly to the telephone device and NOT to the USB modem
- If you are using splitter, then connect the main Telephone line from the wall socket to the "LINE" port, the USB modem line to the "DATA/ MODEM" port, and your Telephone Device to "Phone" port on the filter/ splitter
- Try to change the Telephone device and check
- Make sure that you are testing from the main socket in the wall
- Disconnect the ADSL modem, and try to check the Telephone again
If this does not resolve your problem, please call Qualitynet Helpdesk on 804 444. Close - What if USB light is on (stable Green), ADSL light is also on (stable Green) but you get an Authentication Error 691 or 650?
This indicates that you have authentication problem. Please try the following:
- Make sure that "Caps Lock" is not on when you enter your password
- In case of "Error 691" check with the Helpdesk if the account is expired/ suspended. If you can access Internet somehow, you may also check your account status online at http://www.qualitynet.net
- Make sure that you no one else is using your account and currently logged in (Multiple login). You may check with the Helpdesk if some one is using your account
- Reboot the PC and try again
- Try to re-install the modem drivers and Dial-Up connection
If the problem is not resolved please call Qualitynet Helpdesk on 804 444. Close - What if USB light is on (stable Green), ADSL light is on (stable Green), but you are unable to browse?
- Try to use different browser e.g. Internet Explorer, or Netscape
- Make sure that there is no proxy setting in the browser options
- Make sure that you set the DNS to 195.226.224.72 & 195.226.224.74
- If you have a personal firewall installed, please disable or shut it down and try browsing again. If that works, it means you have firewall settings problem
- Try to use some other Internet applications e.g. IRC, MSN, or FTP. If any of these work, it mean you have a problem with the browser settings or a port problem. In this case, you would need to consult your PC vendor
- Using your browser, try to access Cisco website using the following IP address 198.133.219.25 (type the address in the address bar and press "Enter"). If your browser successfully brings up Cisco site check again the DNS setting in your Dial-Up Connection
- Reboot the PC and try to browse again
- Disconnect all the telephones connected on Service Line and try again
- In case you have PABX, switch off the PABX for at least 5 minutes to clear any static in the line. Disconnect from the Internet and login again. Some PABXes generate static in the line that could make high noise within the line
If the problem persists, please call Qualitynet Helpdesk on 804444. Close - What if USB light is on (stable Green) and ADSL light is on (stable Green), but browsing is slow?
- Make sure that you are connected at the speed that matches your Qualitynet package e.g. Silver (128 Kbps) and your modem should be connected at 192 Kbps. If not please call our Helpdesk on 804444
- Make sure that there is no proxy setting in the browser
- Try to download from local sites such as http://tucows.qualitynet.net open 3 or 4 sessions at the same time and check the total download speed
- Try to download from other sites like, http://www.mirc.com or http://www.download.com. Open 3 or 4 download sessions at the same time and check the total download speed
- Reboot the PC and test again.
If this does not solve your problem, please call Qualitynet Helpdesk on 804444. Close
FAQs on Dial-Up
- What is a "Login-Name" or "Username"?
A "Login name" or "Username" is an administrative name, which may be used in conjunction with a password to allow users of that login name or User ID to access their Internet account, email box or their web account.Close - What is an "Email POP3" account?
An email POP3 (Post Office Protocol 3) account allows a client or user to send and receive email into a dedicated POP3 email box. Each POP3 is assigned an email login name/ Username and password so that the user may log onto the email server, mail.qualitynet.net, enter their login/ Username and password, and then download their Email. Individual users may operate one or more Email POP3's. Examples of POP3 email software are: Outlook Express, Eudora or Microsoft Outlook etc. It is not recommended that more than one user share a single Email POP3 because when a user downloads his/ her mail, they would be downloading all the Emails sent to that POP3, including the Email intended for other users.Close - What is my email address?
The login name you gave us when you signed on is used as your email address i.e. YOUR username same as your Internet login name.
Your email address will be: username@qualitynet.net
SMTP (Outgoing) smtp.qualitynet.net
POP3 (Incoming) mail.qualitynet.net Close - What are the proper communication settings for my modem?
Your modem should be set as follows:
|
Modem Speed
|
Serial Port Speed
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Baud Rate Settings
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|
56 Kbps
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115200
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56000
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28.8 Kbps
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57600
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28800
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14.4 Kbps
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19200
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14400
|
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9.6 Kbps
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9600
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9600
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Connection Preferences
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|
Bits
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8
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Parity
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None
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Stop Bits
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1
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Call Preferences
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|
Wait for Dial Tone before dialing
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Checked
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Disconnect the call if not connected within 60 seconds
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Checked
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Close - I need to know some network related Dial-Up information like default gateway, Subnet Mask, and Dial ? in phone number etc.
Individual user accounts do not require to manually configure default gateway, Subnet Mask or IP Addresses, our server will assign you an IP Address dynamically; you only need to specify our DNS numbers, Domain and Domain Suffix Search Order and other settings in the following order:
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Dial-In Phone Number:
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811811
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IP Address:
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Select, "Obtain an IP Address Automatically"
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Subnet Mask:
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-------
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Default Gateway:
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-------
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Primary DNS:
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195.226.224.72
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Secondary DNS :
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195.226.224.74
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Host:
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Your Username
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Domain :
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qualitynet.net
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Domain Suffix Search Order:
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qualitynet.net
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POP3 Server - Incoming :
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mail.qualitynet.net
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SMTP Server - Outgoing :
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smtp.qualitynet.net
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News Server:
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news.qualitynet.net
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Close - What number should I call if I have a problem?
If you have any problems using our service at all, then please give us a call at 804444. We are here to help you 24 hours a day and want to make sure your Internet surfing is fun and enjoyable. You can email us at support@qualitynet.net for any question, inquiry or complain. We welcome any suggestions that can help us serve you better. You can mail us your suggestion suggest@qualitynet.netClose - What is the best time of the day for dial-in? I hate getting busy signals?
You don`t have to worry about that, we have plenty of Telephone lines that will not give you a busy signals.Close - How do I change my Password?
We have provided our customer with an on-line password changing facility. You can find that facility under "Member`s Area" of our website (http://www.qualitynet.net) and by clicking over Change Password link.Close - How can I check my account history?
You can check your account history by logging into the Members Area and then clicking over "History" button. This facility allows you to check the following:
 Details of connections established (Log-in/ Log-out, Date/ Time)
Check the time and usage of every session made (Hours/ Minutes)
Type of connection made (DSL/ Dial-Up etc.) Close - I have NBK account and want to sign-up for Internet using Watani Online, how long will it take to get my account activated/ renewed?
If you sign-up using NBK Watani Online, it will take two working days to activate/ renew your account.Close - Why do I sometimes get disconnected?
Some users connect to the Internet and leave their computer idle while connected. If your Internet connection is idle for 20 minutes, then it will be disconnected automatically, but then you can connect easily without any problem.Close
FTP/Hosting FAQs
- What is FTP?
File Transfer Protocol (FTP), a standard Internet protocol, is the simplest way to exchange files between computers on the Internet. Like the Hypertext Transfer Protocol (HTTP), which transfers displayable Web pages and related files, and the Simple Mail Transfer Protocol (SMTP), which transfers e-mail, FTP is an application protocol that uses the Internet`s TCP/IP protocols. FTP is commonly used to transfer Web page files from their creator to the computer that acts as their server for everyone on the Internet. It`s also commonly used to download programs and other files to your computer from other servers.
As a user, you can use FTP with a simple command line interface (for example, from the Windows MS-DOS Prompt window) or with a commercial program that offers a graphical user interface. Your Web browser (IE 4.0 and above) can also make FTP requests to download programs you select from a Web page. Using FTP, you can also update (delete, rename, move, and copy) files at a server. You need to logon to an FTP server. However, publicly available files are easily accessed using anonymous FTP.
Basic FTP support is usually provided as part of a suite of programs that come with TCP/IP. However, any FTP client program with a graphical user interface usually must be downloaded from the company that makes it. (Courtesy: Whatis.Com)Close - How do I FTP to my server?
There are many different types of File Transfer Protocol (FTP) software available and each one handles connectivity in a different manner. However, for the most part, you will always need to know three things in order to login:
1) Your FTP login name
2) Your FTP password
3) Your FTP server name
You will have provided your login name and your password when you signed up for your account. If you can not access your Qualitynet account, please contact support for assistance.
Your server name will be www.yourdomain.com if you have registered for a domain name and your FTP server/ Host Name will be "ftp.yourdomain.com".
For specific assistance in setting up your FTP client, you may refer to this page or otherwise please contact our support for further assistance. For a more comprehensive look at WebHosting, please check our WebHosting Guide listed at our website http://www.qualitynet.net.Close - How do I transfer my files to my server?
Again, this depends on which FTP Client you are using. However, there are certain things you should keep in mind. The first is that when you initially connect, you will be in your "home" directory. However, this is not where you should place your web site files. Only files you wish to be made available via FTP should be maintained here. Once in your home directory, you must switch to your "httpdocs" directory.
Once you have determined where you wish to transfer files to, you must determine whether the file is a binary or ASCII file. This is extremely important because if you choose the wrong type the file will be unreadable on the server (if you do transfer the file with the wrong type, simply upload the file again using the correct type). Text files should always be transferred in ASCII mode. This includes .cfm, .cfml, .cfm, .asp, .php, .pl, etc. If the file is a binary file, it must be copied in binary mode. Binary files are .gif, .jpg, .exe, .ra, .wav, etc.Close - What FTP Client software does Qualitynet recommend?
There are many excellent FTP clients. Qualitynet recommends using the following depending upon your operating system:
Windows Users
Download the above and more from Qualitynet Tucows mirror (http://tucows.qualitynet.net).
Macintosh Users
Close - When I login to my account, I do not see my website, why?
This is because when you initially log into your account, you will be located in your FTP Home directory NOT your "httpdocs" root directory. You will need to change directories to the HTTP root directory.Close - When I upload my site, I can see it via FTP, but I don`t see it on the web.
Please see FAQ above. This is because you deposited your web files in your "home" FTP directory and NOT into your root "httpdocs" directory. For files to be visible to a web browser, they must be copied to the "httpdocs" directory.Close - I have all my settings correct, but I can not connect. Some times I receive a "blocking call rejected" error message.
Most likely this is because you are accessing our FTP server from behind a firewall. In cases like this, you must set your FTP client to operate in "passive mode" when making a connection.Close - Step by Step - How to upload files on Qualitynet FTP server
Getting started with FTP
Qualitynet WebHosting customers have unlimited access to change/ modify their website via FTP 24-hours a day (depends upon the duration of your account). Please ensure that you are connected to the Internet, before you try to connect through "FTP".
Configuring Your FTP Software
The following graphical representation will guide you through setting up your FTP client. We've used WS_FTP LE, which is and more are available at Qualitynet Tucows mirror site (http://tucows.qualitynet.net). For advanced and more features, please use WS_FTP Pro.
Please insert your details as follows:
Profile Name
It can be any name you like. A profile contains the information needed to connect to your web site. Creating a profile will eliminate the need for you to configure the software each time you wish to connect to the web server via FTP
Host Name/ Address
Your FTP site name, i.e. ftp.yourdomain.com
Host Type
Select "Automatic Detect" - Use this setting to let your FTP software automatically detect the remote server type
User ID
Your FTP Username
Password
Your FTP Password
Press "Apply" and then "OK" button to proceed. You will be connected to your FTP site within few seconds.
How to Transfer Files:
When you connect to the FTP site, it will connect directly to the root " / " or "home" directory of your account. WS_FTP will display a split screen where files on the left-hand side are within your own computer, and on the right pane is the remote directory. You may see several folders on the right-hand side such as "httpdocs", bin, cgi and conf, etc. which symbolize a successful connection to your site.
Now double click over "httpdocs" folder, and proceed further to upload your files.
Select the file(s) which you need to upload from left-side pane to the right-side (remote directory) by using the "  " button. Upload all your images to the "images" directory, already defined for you.
Please ensure that the main page, that public will see as your start page should be either "index.html" or "index.htm".
For further support/ assistance on Qualitynet Webhosting service, please check our Hosting Guide. Close
FAQs on QStore
- How do I buy at QStore?
Buying through QStore is very easy. Follow the listed steps to make a transaction:
- On the first page, choose the service you wish to buy. Add the selected service to your shopping cart by clicking on "Add to Shopping Cart" button. You can add or remove any item before you decide to buy.
- Once you decide to buy the item(s), proceed to checkout, using our order form.
- Choose the payment method (please follow the instructions).
- You will then receive an order number (Write this down for future reference).
- You are now ready to buy!
Close - Why and how do I register at QStore?
Registration at QStore is optional, but we highly recommend it. Registering yourself helps us recognize you as our client, and serve you much better every time you shop with us. You will enjoy shopping privileges, a customized user profile and an advance notification on all our promotions and special offers. Close - I cant remember my password to login to my profile at QStore!
If you cannot remember your password, click on "Forgot your password?" field. Type your QStore registered e-mail address in the required field to receive your password via e-mail. Close - What services can I buy at QStore?
The following services are available:
- Internet Pre-Paid cards
- QHotSpot Cards
- Dial-up accounts
- DSL accounts
- Other services - such as Q8online Pre-Paid cards
To learn more about any of the services, please click on "Product Information" link beside each product on the initial page, or call our Call Center at 804 444. Close - How do I renew my existing account?
Renewing through QStore is simple. Follow the listed steps:
- Select the service you wish to renew from the initial page.
- Select the period required, and add the service to your shopping cart (click on "Add to Shopping Cart" button).
- Proceed to “Check Out” to pay for the service.
you are registered at QStore (Please read question number two above), please login and view your profile under "My Account". You can view all your existing services and renew your services from there. Close - How can I pay?
You can pay using:
- Credit Cards issued from local banks only (Visa, Master Card & Diners Club)
- K-Net Cards
You will be asked to enter your valid card details to conclude your transaction (kindly follow the instructions). Close - Is it safe to use my Credit or Debit card?
Yes, it is perfectly safe, as all the transactions are carried out within the secure and protected NBK card payment environment. Close - How can I check my order status?
You can easily check with our Call Center at 804 444, 24 hours a day, 7 days a week. Alternatively, you can e-mail us at support@qualitynet.net, All you need to provide is your name and order number. Close - What about refund policy?
There is no cancellation for the order once the money has been deducted from your credit account. In the case that no transaction has taken place, you can cancel the order. Close - Will you share my information with anyone else?
No. Any information you entrust us with, stays confidential. It will never be shared with any third party. Kindly refer our Privacy Policy for more information. Close - Why can I only log in using a "Guest" account?
You can access or login to QStore using any valid Internet account, but we recommend using the username "guest" and password "qnet". It is a security measure, which allows us to track the user in case of any attempted abuse of the site. It is aimed at protecting our customers and providing them with the best service and highest security level, at the same time the "guest" account is free for accessing QStore. Close - Can I Buy from QStore while I am out side Kuwait?
For Security reason, we have limited the access within Kuwait only. Close - What benefits can I get from buying online?
- Buying online saves your money, as prices at QStore are discounted from normal market prices.
- It saves you time and effort, as you can carry out all the transactions in the comfort of your own home and can get an Internet account in the fastest time possible.
- You also have a quick access to the latest offers and prices.
Close
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